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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

89%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This is the best place to go for your colonoscopy, hope I never go anywhere else!!!"

"My first colonoscopy. Staff were incredibly polite and helpful, I never felt intimidated or stressed when interacting with them. The entire experience was quick, painless, and I have absolutely no complaints."

"I truly cannot find fault with any aspect of service or care with my recent GI procedures. Each staff member I had contact with performed an excellent and very personable job and made me feel totally comfortable and at ease. Dr Tatel gets an A+++. Great facility and staff."



"I was visiting from out of town and needed help. They got me right in and started the procedure necessary for my doctor at home to help me from afar. I'm grateful. Everyone was very nice."

"I was very impressed with the attentiveness, knowledge, and efficiency of all staff. I was treated with respect and compassion."

"Everyone was very friendly, and helpful. Every time I have to have a colonoscopy in the facility the staff really makes you feel comfortable and safe."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.